Artist & Craftsman Supply will accept resalable merchandise for refund of purchase price only within 10 days of receiving your shipment. Shipping charges are non-refundable unless it was our error that caused a shipping mistake. Returns can only be accepted with pre-authorization and may be subject to a restocking fee. Call 1-800-876-8076 for return authorization.
Non-Returnable items include:
- Custom Framing
- Papers and Boards
- Markers and Pens
- Open Stock Pastels, Pencils, & Charcoal
- Pantone Guides
- Projectors and Light Boxes
- Closeout Items
- Mat Cutters, Trimmers, & Framing Tools
- Special Orders
- Gold Leaf
- Gift cards
If your shipment arrives damaged, please do the following:
Keep all packing materials and damaged products in case UPS needs to inspect the outer packaging.
Please call or email us immediately.
Artist & Craftsman Supply Customer Service:
Toll free: 1-800-876-8076