Quality art supplies for professionals, students, children, and crafters since 1985

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Exotic Paper

Shipping Policies

Shipping policies

Standard procedures

UPS Air

International Shipments

 

Shipping Policies

Shipping


 

Shipping rates will be calculated using UPS. Orders placed for delivery within the contiguous 48 United States and totaling up to $149.99 are shipped via UPS Ground Service and charged a flat rate of $7.00, with the following exceptions:

 

Items that are over-sized, over-weight, or otherwise freight-intensive will be subject to additional handling charges. These items include, but are not limited to: canvases and panels larger than 20” x 30”, half-gallon and gallon-sized paints, paper reams, craft paper rolls, bulk clays, foamcore board 24” x 36” and larger, 30” x 40” illustration and mounting board, and gallons of glue.

 

Some larger items, like tables and easels, must be shipped by truck and will be delivered curbside. Inside delivery of truck shipments is not available. For such items, you will be given a freight quote after placing the order and asked for a final confirmation prior to shipment. Truck Shipments could be shipped in a large as an 18 wheeler. If your residential area does not allow or likely would not be able to accept a large truck, you should consider an alternate delivery address that could accommodate delivery. Please also note that the truck driver will only make the shipment available at the end of the truck. Any arrangement to bring the shipment up stairs or inside will have to me made directly with the trucking company and the addition charges for these services are the responsibility of the customer. We will make every effort to assist in the delivery of truck shipments. 

 

Some items are shipped directly from the manufacturer (drop-shipped), through the carrier of the manufacturer's choosing. These items will be noted in the product description.

 

Drop – shipped items are only available for standard ground shipment within the 48 contiguous United States. Drop – shipments are not available for International addresses.

 

In all cases, you will be notified of the shipping charge and asked for confirmation prior to shipment. If you would like to know exact charges for factory shipment and special handling to your destination, we encourage you to please call us at 1-800-876-8076. A representative will be available to help you Monday through Friday from 8 A.M. - 4:30 P.M. Eastern Standard Time.

 

UPS Ground Transit Map

UPS Shipping Map

 

 

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STANDARD PROCEDURES

 

For orders totaling over $150 in merchandise, ground shipping will be provided free of charge whenever possible. The previous exceptions for items that must be drop-shipped, overweight and over-sized items, items that must be shipped by freight truck, over-weight orders, and shipments outside the contiguous 48 states still apply. Please note that gift cards do not count toward the free shipping threshold.

 

Orders received by 12 PM Eastern Standard Time will usually be processed and shipped the same day. Orders placed for delivery within the United States are shipped via UPS Ground Service, or via any expedited service that is available for your particular order (i.e. Next Day Air, 2nd Day Air, 3-Day Select etc.). Orders will be delivered within 1-7 business days after shipping.

 

Out of Stock & Back Order Policy:

 

Due to demand for certain products, Artist & Craftman Supply cannot guarantee that every product will be available for immediate shipment. For orders with backordered items, we will partially ship any items that are in stock, and will backorder the balance. Customers will be emailed a same day notification, indicating which items have been backordered. We will then ship the backordered items as they become available, at no additional freight charge.

 

Additions to air shipment policy:

 

Orders to Alaska and Hawaii will ship 2nd-Day or Next-Day Air, and you will be charged the actual cost of shipping.

 

Air shipments are sometimes charged on volume, not weight. If you are purchasing a bulky item whose dimensional weight exceeds its actual weight, we will notify you of the actual freight charge. An additional $7.50 handling charge applies to boxes exceeding 60" in length or 30" in width.

 

Any air shipments, and on all orders shipped outside the 48 contiguous states, or to APO/FPO addresses, may be subject to additional freight charges. You will be notified prior to shipment.

 

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UPS AIR

 

 

Air shipments are sometimes charged on volume, not weight. If you are purchasing a bulky item whose dimensional weight exceeds its actual weight, we will notify you of the actual freight charge. An additional $7.50 handling charge applies to boxes exceeding 60" in length or 30" in width.

 

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INTERNATIONAL SHIPMENTS

 

We know that shipping overseas can be expensive. That's why we are now offering two different carrier choices. You can choose either UPS or the Postal Service to get your order quickly.

 

UPS

 

There are a couple of choices for this service. You can choose from Standard Ground (for orders going to Canada), Worldwide Expedited, or Worldwide Express. If UPS is unable to calculate shipping for your destination, we will quote freight via email or phone. You will have the option to either pay the freight cost or cancel the order at that time.

 

Your freight estimate does NOT include any duties or taxes that may be imposed upon your order by your country once the order arrives. If you wish to have these duties and taxes calculated for you by us before shipment, UPS requires an additional $2 fee. If you want us to pre-pay those taxes and duties, UPS charges us $15 for such payment.

 

If you choose not to prepay, we will consider the sale final and A&C Supply will not be held responsible for any additional fees, nor will be able to accept a return.

 

Air shipments are sometimes charged on volume, not weight. If you are purchasing a bulky item whose dimensional weight exceeds its actual weight, we will notify you of the actual freight charge.

 

US Postal Service

 

You may now choose to ship your order via Priority International Flat Rate Mailing. Depending on the size and/or contents of your order, you can choose between the Flat Rate Envelope or the Flat Rate Box.

 

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